Complaints and Feedback

If your matter is less troubling, feel free to address an email to [email protected], or equally, if you wish to complain, please email [email protected] and mark it to the attention of the Complaints Manager.

COMPLAINTS AND DISPUTE RESOLUTION

Billfolda is committed to providing clients with a high standard of service. We take complaints from clients very seriously and address them with appropriate care and attention. Our aim is to remedy problems quickly and to your complete satisfaction.

If you have a complaint about the financial services that Billfolda has provided to you, you should write to our Complaints Officer at the address below or call +61 2 9280 2655 or email [email protected].

Complaints at Billfolda
Suite 11, 330 Wattle Street
ULTIMO NSW 2000

If you are unhappy about the progress of your feedback, please feel free to escalate your matter to [email protected] .

If you are not satisfied with the resolution offered by our either Complaints Officer, you can access our external dispute resolution scheme. Billfolda is a member of the Australian Financial Complaints Authority (AFCA) (formerly CIO). The AFCA is a free service for complainants.

The AFCA can be contacted at:

Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001