Complaints and Feedback

If your matter is less troubling, feel free to address an email to concerns@billfolda.com, or equally, if you wish to complain, please email complaints@billfolda.com and mark it to the attention of the Complaints Manager.


Billfolda is committed to providing clients with a high standard of service. We take complaints from clients very seriously and address them with appropriate care and attention. Our aim is to remedy problems quickly and to your complete satisfaction.

If you have a complaint about the financial services that Billfolda has provided to you, you should write to our Complaints Officer at the address below or call +61 2 9280 2655 or email concerns@billfolda.com.

Complaints at Billfolda
Suite 11, 330 Wattle Street

If you are unhappy about the progress of your feedback, please feel free to escalate your matter to complaints@billfolda.com .

If you are not satisfied with the resolution offered by our either Complaints Officer, you can access our external dispute resolution scheme. Billfolda is a member of the Australian Financial Complaints Authority (AFCA) (formerly CIO). The AFCA is a free service for complainants.

The AFCA can be contacted at:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001